Recent phone scams in the City of Moultrie's service territory have left some customers victim to identity theft and/or credit card fraud.
Scammers are operating under false identity claiming they are representatives of the City of Moultrie, according to a press release from the city. Lately, they are informing customers that their utility bills are late and that their utility services will be disconnected, the city said. Credit card information is then demanded immediately.
“The City of Moultrie would like to reassure our customers that we have safety measures in place to protect both personal and financial information,” the press release said. “Occasionally, the City of Moultrie may call you to discuss your account. If we do, we will provide you with information that only you and the City of Moultrie would know in order to validate that our call is legitimate. If, after receiving the information, you are in question of the call origination, please hang up and call us directly on our main line 229-985-1974.”
Here are some tips to remember:
• If contact is being made by phone, the City of Moultrie generally provides at least 24-hour notice of any impeding disconnect, never one hour before disconnection.
• The City of Moultrie never asks or requires customers who have delinquent accounts to pay specifically by credit or debit card to avoid service disconnection. Customers can also elect to make payments by cash or (in most cases) by check.
• The City of Moultrie does not charge convenience fees on any payments collected for utility services.
• Do not accept offers from anyone, including those claiming to be City of Moultrie employees, to pay your bill or provide any other service for a fee.
• If you or someone you know has a question about whether someone is a legitimate representative of the City of Moultrie, call the city at 229-985-1974.
• The City of Moultrie reminds you to protect yourself by contacting the city and local law enforcement if you suspect or experience fraudulent activity.